Service

Fixed Price

Set a standard price as the transaction price. Buyer and seller do not need to pay any bargaining cost in communicating the price, put time and energy on the machine. The bottom logic of fixed price is to set the best price, which is lower than the overall level of the industry.

Retention Money

We provide retention warranty money system: pay the final retention money after receiving the machine to ensure the quality of each delivered machine.The amount of retention warranty money is 5% of the machine amount.

After-Sale Service

3 years for the whole fiber laser machine, laser device 18 months, chiller 12 months. Except the damage artificially, we are responsible for offering the fittings free of charge during warranty.

Fixed Price

Our goal is to change the uncertainty in the transaction process into certainty and reduce the cost of communication and trial error, so we have done two things: the fixed price and the retention of the quality assurance money system. We abandoned the idea of making money by violence and set a fixed price lower than the market price through a large number of data surveys and the accumulation of the company in the past 10 years.

Retention Money

After solving the problem of price uncertainty, what needs to be solved is the problem of machine quality uncertainty, so that the end user that is the buyer can not only be assured when purchasing, but also have excellent quality and after-sales service in the use of the machine. In addition to strict internal process control, we have also formulated a retention warranty money system: pay the final retention warranty money three months after receiving the machine to ensure the quality of each delivered machine.

Pre-sale Service

1.Free Sample Machining Service: Send us your designed files, we will arrange free sample machining in our factory and make video to show you the process and result, or send samples to you to check the machining quality.
2.Machining Solution Design: According to customer’s requirements, we can design the unique solution that supports higher manufacturing efficiency and better machining quality for customer.
3.Custom and OEM Service The divisions and partnerships of FORTE welcome both custom work and OEM customers. We have a broad range of capabilities and manufacturing strengths, which makes it possible for FORTE to customize our existing products for OEM customers.

After-sale Service

1.We will supply the Laser Machine with training video and user's manual in English for installing, operation, maintenance and trouble-shooting, and shall give technical guide by Desktop remote, E-mail, Telephone, Mobile, Whatsapp, Skype, 24/7 online chat, and so on, when you meet some problem of installation, operation or adjusting.
2.You can come to our factory for training.We will offer professional guide. Direct and effective face-to-face training. Here we have assembled equipment, all sorts of tools and testing facility. Training Time: 3~5 days
3.Our engineer will do a door-to-door instruction training service at your local site. We need your help to deal with the visa formality, prepaid traveling expenses and accommodation to us during the business trip and service period before their dispatch. It's better to arrange a translator for both of our engineers during the training period.

Quality Control

A strict quality management system is spread throughout the entire production line. We strictly control all aspects of purchase, design, assembly, commissioning, testing, packaging and transportation. 

Purchasing Stage

Strictly follow the procurement plan and procedure, strictly control the manufacturers of the components like guide, rail, rack, motor and electrical components. We directly cooperate with international imported parts manufacturers to prevent any unqualified products from appearing in the factory.

Design Stage

Professional mechanical design and automation engineers, based on the frontier of technology to focus on discovering the beauty of machinery. Each machine will be performed scientific calculations and electrical planning based on the processed materials to realize the most reasonable industrial beauty.

Assembly Stage

All parts of the assembly process must be under strict quality control including head, beam and bed assembly. Engineers and supervisors have over 10 years of work experience, and operators also have over 5 years of experience.

Inspection stage

The inspection process is also an extremely important part of the whole production process, which mainly includes milling, mesa and inspection. In particular, in terms of inspection, we will check the functions of emergency stop, spray, brush, air pressure detection, water tank and lubrication system according to the customer’s order requirements to ensure the best performance of the whole machine.

Packing & Delivery

After the machine passes the various tests, it enters the package delivery process. We will wipe the machine and make a suitable wooden box according to the specific size of the machine.

After-sale Service

3 years for the whole fiber laser machine, laser device 18 months, chiller 12 months, lens/mirror/nozzle without warranty. Except the damage artificially, we are responsible for offering the fittings free of charge during warranty. After the warranty period expired, the fiber laser cutter buyer only need to pay the actual maintenance cost.

Please contact: service@fortelaser.com